Refund Policy
1. Cancellation Before Work Begins
You may cancel for a full refund if you contact Yvette before she begins personalized work on your order. Please act quickly — Yvette typically begins scans within twenty-four hours of ordering, after which cancellation is no longer possible.
2. When Work Begins
Personalized work begins once Yvette starts creating your initial 360° visualization, typically within twenty-four hours of your order being placed.
3. Cancellation After the First Visualization Is Created
Once your initial visualization has been created, the order is no longer eligible for a refund.
4. Unsuitable Photographs
If your submitted photograph can't be used, Yvette will email you directly to request a better one before beginning your scan. This is not a reason for a refund — simply a quick resubmission so your scan can proceed.
5. Duplicate Payments
Accidental or duplicate payments are refunded in full once verified.
6. Technical Delivery Problems
If you don't receive your completed scan due to a technical or delivery issue on our end, contact Yvette and she will resend your materials or otherwise make it right.
7. Contact
For any refund or cancellation request, contact info@bioresonancescans.com or use the Contact page.